These Website Terms of Use (“Terms”) govern your access to and use of the Website at amolrajanconnection.com (the “Website”). The Website is operated by RAJCLOTH CONNECTIONS LIMITED (“we”, “us” or “our”).

These Terms govern your use of the Website itself. They do not govern your purchase of Club membership, event tickets, merchandise or other paid products or services. Separate terms will apply to those purchases and will be made available before you place an order or register for the relevant service.

If you join the Amol Rajan Connection Club (the “Club”), the Club Membership Terms will apply to your membership. If there is any conflict between these Terms and the Club Membership Terms in relation to your membership, the Club Membership Terms will take precedence.

Please also read our Privacy Policy and Cookie Policy, which explain how we use personal information and cookies and similar technologies. If you join the Club, please also read the Club Membership Terms. Additional terms may apply to particular events, promotions, competitions or purchases and will be made available at the relevant point.

Who we are

RAJCLOTH CONNECTIONS LIMITED is a company registered in England and Wales under company number 11721998, with its registered office at 15-17 Church Street, Stourbridge, West Midlands, United Kingdom, DY8 1LU.

You can contact us about the Website or these Terms at [email protected]. Privacy enquiries should be sent to [email protected]. Our postal address is 15-17 Church Street, Stourbridge, West Midlands, United Kingdom, DY8 1LU.

Eligibility

You may browse publicly available areas of the Website without creating an account. You must be at least 13 to subscribe to the free newsletter. If you are aged 13 to 17, you should use the Website and newsletter with the involvement of a parent or guardian.

You must be at least 18 to create a paid membership account, join the Club, use member community features or purchase a paid product or service directly from us. Separate third-party websites may impose their own age or eligibility requirements.

Accounts

Where we permit you to create an account to access a free account-based Website feature, the following account provisions apply. Paid membership accounts and community access are governed additionally by the Club Membership Terms.

● You must provide accurate, complete and current information.
● You must keep your login details secure and must not share them with anyone.
● You are responsible for activity carried out through your account where you have authorised that activity or failed to take reasonable steps to keep your login details secure. You will not be responsible for unauthorised activity caused by our failure to maintain appropriate security.
● You must tell us promptly if you become aware of any unauthorised use of your account or any breach of security.
● You may not create more than one personal account unless we expressly agree otherwise.
● We may require additional verification, suspend accounts where we reasonably suspect fraud or abuse, and close accounts in accordance with the Suspension and Termination clause.

General obligations

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not use the Website in any way that causes, or is likely to cause, damage to the Website or impairment of its availability or accessibility.

Prohibited conduct

You must not:

●      Use the Website in any way that breaches any applicable law or regulation.
●      Exploit, harm or attempt to exploit or harm children in any way.
●      Send, or arrange the sending of, any advertising or promotional material without our prior written consent, including spam, phishing or unsolicited commercial messages.
●      Impersonate, or attempt to impersonate, RAJCLOTH CONNECTIONS LIMITED, a member of our team, another user or any other person or organisation.
●      Upload, post or transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, racially or ethnically offensive, sexually explicit or content that otherwise materially breaches the community standards set out below.
●      Infringe any third-party rights, including copyright, trade marks, database rights, confidentiality, privacy or image rights.
●      Upload or transmit any viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
●      Attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer or database connected to it.
●      Interfere with or disrupt the Website or its infrastructure.
●      Use any automated system, software or process, including a bot, spider, crawler or data-harvesting tool, to access, extract, scrape, crawl, index, copy or analyse the Website or its content, except where expressly permitted by us in writing or where the use cannot lawfully be restricted.
●      Use content from the Website to develop, train, test or improve any artificial-intelligence or machine-learning model, or to create a dataset for those purposes, without our prior written consent, except where the use cannot lawfully be restricted.
●      Use any content, data or information obtained from the Website to create or enhance a competing product or service.
●      Circumvent, disable or otherwise interfere with security-related features of the Website, or features that prevent or restrict the use or copying of content.
●      Resell, sub-licence, assign or otherwise commercially exploit access to the Website or any part of it.
●      Collect or harvest information about other users without their consent.
●      Engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or that we reasonably consider may harm RAJCLOTH CONNECTIONS LIMITED or other users or expose them to liability.

We may co-operate with law-enforcement authorities and other third parties in the investigation of any suspected or actual breach of these Terms or of applicable law.

If you become aware of a vulnerability or security issue affecting the Website, please report it to [email protected] and do not exploit it or disclose it publicly in a way that could create additional risk.

Ownership

The Website and the newsletter, podcast, audio, video and written content that we make available through it, together with the Website’s features and functionality, are and remain the property of RAJCLOTH CONNECTIONS LIMITED or its licensors, except for User Content. They are protected by copyright, trade mark, database rights and other laws of the United Kingdom and other countries. All trade marks, logos, service marks, trade names and branding used on the Website, including any use of the name, image, voice or likeness of Amol Rajan, are owned by or licensed to RAJCLOTH CONNECTIONS LIMITED and may not be used in connection with any product or service without our prior written consent.

Licence to use the Website

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Website for personal, non-commercial purposes.

You must not copy, reproduce, distribute, republish, display, transmit, sell, license, create derivative works from or otherwise exploit any part of the Website or its content, except:

• as required for the ordinary technical operation of your browser or device;

• where we provide functionality that expressly permits sharing or downloading;

• for your personal, non-commercial use, including printing or downloading a reasonable number of pages for your own reference; or

• as otherwise permitted by law.

  Any permitted copy must retain all copyright, trade mark and other proprietary notices. You must not remove, alter or obscure any such notice on the Website or in any content.

Copyright and other rights complaints

If you believe that any content on the Website infringes your copyright or other rights, please contact us at [email protected]. Please provide enough information for us to identify the content and understand your complaint, together with your name, contact details and an explanation of the rights you believe are affected. We may ask for further information before taking action. We will consider the complaint and take any action we consider appropriate or that is required by law.

Your responsibility for your content

If we make community features available, those features may allow members to post, link, store, share or otherwise make available information, text, graphics, video, audio, comments or other material (“User Content”).

Before submitting User Content, you should check whether the relevant feature makes that content visible publicly, to all Club members or only to a more limited group. We will take reasonable steps to explain the intended audience through the functionality or information provided at the point of submission. You should not submit information that you do not want the relevant audience to see.

You are responsible for the User Content you post, including its legality and appropriateness. You confirm that:

● you own, or have all necessary rights, licences and permissions to post, the User Content;
● the User Content does not infringe any third-party rights; and
● the User Content does not breach these Terms or any applicable law.

These confirmations apply to matters within your knowledge and control. They do not make you responsible for a failure or infringement caused solely by our alteration or use of User Content outside the licence granted below.

Licence to us

When you submit User Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, distribute and communicate that User Content only to the extent reasonably necessary to: make the User Content available through the feature for which you submitted it; operate, administer and moderate the Website and Club community; investigate potential breaches of these Terms or applicable law; maintain the security and integrity of our services; and comply with our legal obligations.

This licence does not transfer ownership of your User Content to us.

This licence includes the right to permit our hosting, technology, moderation and community-service providers to carry out those activities on our behalf.

We will not use your User Content, name, image or display name in advertising or other promotional materials without your separate agreement.

You may delete your User Content using any functionality we make available or ask us to delete it by contacting us, subject to the retention circumstances set out below.

The licence ends when the User Content is deleted from the service, except to the extent that: it has already been shared with other users in accordance with the functionality of the service; it remains temporarily in backups created in the ordinary course of operating the service; or we need to retain it for legal, regulatory, security, fraud-prevention or moderation purposes.

Community standards

When posting User Content or taking part in community features, you must not post content that:

● Is unlawful, or encourages or facilitates unlawful activity.
● Is abusive, harassing, bullying, threatening or intended to intimidate another person.
● Is hateful or discriminatory, including on grounds of race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability or age.
● Is defamatory, deliberately misleading or knowingly false.
● Is obscene, sexually explicit or gratuitously violent.
● Discloses another person’s personal information without their consent.
● Infringes anyone’s intellectual property rights.
● Is spam, or advertises or promotes goods or services without our consent.
● Encourages, assists or provides instructions for committing a criminal offence.
● Facilitates fraud, scams, identity theft or other financial crime.
● Promotes or facilitates terrorism or the sexual exploitation or abuse of children.
● Encourages or assists serious self-harm.
● Constitutes stalking, controlling or coercive behaviour, or unlawful harassment.
● Includes intimate images shared without the consent of the person depicted.
● Seeks to groom, exploit or manipulate a child or other vulnerable person.
● Contains malicious software, deceptive links or attempts to obtain another person’s login, financial or security information.

Reporting, moderation and removal

If you believe that User Content is illegal or breaches these Terms, you can report it using any reporting tool made available next to the relevant content or by emailing [email protected]. Please include a link to or description of the content, the reason for your report and any other information that may help us assess it.

The Website is not an emergency service and reports sent to us may not be monitored continuously. If you or another person is in immediate danger, contact the emergency services.

We will acknowledge and consider reports within a reasonable period, taking account of the nature and urgency of the issue. Content that may present an immediate risk of harm should be reported to the appropriate emergency service or law-enforcement authority.

We do not review all User Content before it is published. However, we may:
● Monitor, review, edit, move, disable access to or remove User Content that we reasonably consider breaches these Terms or applicable law, or that we are required to remove.
● Decline to publish or display User Content.
● Restrict, suspend or withdraw your access to community features in accordance with the “Suspension and termination” section below and, where you are a paid member, the Club Membership Terms.
● Preserve and disclose account information and User Content where we are required or permitted to do so by law, including in response to a valid request from a court, regulator or law-enforcement authority, or where disclosure is reasonably necessary to protect the rights, property or safety of any person.

Where we remove or restrict access to your User Content, suspend your access to a community feature or take another moderation action, we will provide an explanation where reasonably practicable, unless doing so would be unlawful, compromise an investigation, enable circumvention of our safety measures or create a risk to another person.

If you believe that a moderation decision was incorrect, you may request a review by emailing [email protected]. Where the decision notice specifies a review deadline, that deadline will be at least 30 days from the date of the notice unless a longer period is required by law. Your request should identify the decision and explain why you believe it should be changed. Wherever reasonably practicable, the review will be undertaken by someone who was not responsible for the original decision. We will notify you of the outcome within a reasonable period.

Where statutory online-safety requirements apply to the community features, we will operate the reporting, complaints, moderation and record-keeping processes required for the service. Nothing in these Terms limits any reporting, complaint or redress right available under applicable law.

Use by other users

Other users may be able to view, comment on or interact with your User Content within the functionality of the Website or community. Unless the functionality expressly permits it, users must not copy, download, redistribute or otherwise exploit User Content posted by others.

The Website contains links to third-party websites, platforms and services that we do not own or control. In particular:

● The identity and role of the relevant supplier will be explained at the point at which you access or purchase the relevant product or service. The suppliers and platforms used by us may change from time to time.
● The newsletter, Club membership functionality and community features are hosted by beehiiv.
● Payments made to us for paid services are processed by Stripe on our behalf. Stripe is not the seller or contracting party for those services.
● Merchandise is sold by Teemill, which acts as merchant of record. When you buy merchandise you contract with Teemill under its own terms and privacy notice, and Teemill is responsible for payment, production, fulfilment, delivery, returns and related customer support.
● Any merchandise discount included as a Club benefit is governed by the Club Membership Terms, even though the resulting merchandise purchase may be made from Teemill under Teemill’s own sale terms.
● Live-event tickets may be sold or administered by Fane or another ticketing partner under its own terms and privacy notice. The applicable checkout or event terms will identify the ticket seller and the party responsible for payment, ticketing, delivery, refunds and related customer support.
● Any priority-booking opportunity or included ticket allocation forming part of Club membership is governed by the Club Membership Terms. A separate ticket purchase or booking may also be subject to the ticket seller’s own terms.

Third-party websites and services are provided subject to those third parties’ own terms and policies, which we encourage you to read. Where you contract directly with a third-party supplier, that supplier is responsible for the relevant service, subject to any rights you may have against us under these Terms or applicable law.

The inclusion of a link to a third-party website or service does not necessarily mean that we endorse that third party or its content, products or services.

Content made available through YouTube, podcast platforms, social-media services or other third-party platforms is also subject to the terms, policies and technical functionality of the relevant platform.

We are not responsible for the content, availability, accuracy or practices of independent third-party websites or services that you choose to visit. However, this does not exclude or limit our responsibility for:

• content or functionality that we embed in or provide as part of the Website;

• a membership benefit that we promise to provide;

• our selection, configuration or use of a third-party integration where we have failed to use reasonable care and skill; or

• any other liability that cannot lawfully be excluded or limited.

We aim to provide a reliable Website, but:

● The Website may be unavailable at times because of maintenance or technical issues.
● We may update, replace, suspend or withdraw Website content or functionality where reasonably necessary, including to improve the Website, address security or legal requirements, respond to matters outside our reasonable control or discontinue a feature that is no longer viable. Where a change materially and adversely affects an account-based feature, we will give reasonable advance notice where practicable.
● Changes to paid Club benefits or other paid products or services will be governed by the applicable additional terms.
● We do not promise that the Website will be uninterrupted or entirely free of errors.
● Unless we expressly state otherwise, editorial content on the Website is provided for general information and discussion. We take reasonable care in preparing our own content but do not guarantee that every item will remain complete, accurate or up to date.
● We may correct errors or omissions at any time.
● Content on the Website is not professional, medical, legal or financial advice, and you should obtain appropriate professional advice before relying on it.
● Views expressed by Amol Rajan, guests or contributors are their own.
● Some material may be contributed by guests, members or other third parties, or may be retained as part of an archive. Statements in that material reflect the contributor’s views at the time and are not necessarily our views. The inclusion of historical material does not mean that it remains current.
● We are not responsible for delay or failure in providing the free Website where it results from circumstances outside our reasonable control. We will take reasonable steps to minimise disruption and restore the affected functionality when reasonably possible. Any effect on paid Club membership or another paid service will be dealt with under the terms applying to that service. Nothing in this clause excludes liability where it would be unlawful to do so.

By us

We may restrict, suspend or terminate your access to the Website or a particular feature where this is reasonable and proportionate in the circumstances, including where:

● you seriously or repeatedly breach these Terms;
● we reasonably suspect fraud, abuse or unlawful activity;
● we are required to act by law or by a court or regulator; or
● we cease to operate the Website or relevant feature.

Unless the breach is serious, or we are legally prevented from doing so, we will tell you what the problem is, give you a reasonable opportunity to put it right where it can be put right, and give you reasonable notice before suspending or terminating your access. In serious cases we may act immediately and tell you afterwards.

If you hold a paid Club membership or have purchased another paid service from us, any suspension or termination of that membership or service by us, including any notice or refund, is dealt with under the applicable additional terms and without affecting your statutory rights.

By you

You may stop using the Website at any time and, where you have an account, close it by using the account settings or by contacting us. Closing an account does not by itself cancel a paid service unless the account-closure journey expressly confirms that both actions will occur. Before closing an account linked to an active paid service, we will take reasonable steps to warn you of that service and direct you to the applicable cancellation route.

We may retain limited account and transaction information after closure where reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce these Terms or maintain security. Our handling of personal information is explained in our Privacy Policy.

Effect of termination

When your access ends:

● your right to use the Website ends;
● we may remove or disable access to associated User Content, subject to applicable retention requirements; and
● provisions which by their nature should continue will remain in effect.

Termination does not affect any rights or liabilities that have already accrued.

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• breach of your statutory rights as a consumer; or

• any other liability that cannot lawfully be limited or excluded.

Your statutory rights

Nothing in these Terms affects your statutory rights as a consumer. Those rights cannot be excluded or limited.

Free Website access

We will use reasonable care and skill in providing account-based Website services and any other elements of the Website to which that statutory standard applies. However, because access to the public areas of the Website is provided without charge, we do not promise that the Website will always be available, uninterrupted or error-free, or that every item of content will be accurate or suitable for your particular purposes.

This does not affect your statutory rights or any obligations that apply to paid digital content or services supplied by us.

Our responsibility to you

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us when you began using the Website.

We are not responsible for: loss or damage that is not foreseeable; business losses, including loss of profit, revenue, business, opportunity or anticipated savings, where you use the Website wholly or mainly for business purposes; or loss or damage caused by a third-party website, platform or supplier, except to the extent that the loss results from our own breach of these Terms, negligence or other legal responsibility.

Where you purchase Club membership or another paid product or service from us, the additional terms applying to that purchase explain our obligations and liability in relation to it. Nothing in those additional terms or these Terms limits liability that cannot lawfully be limited.

Your responsibility

You are responsible for using compatible devices, software and internet access and for taking reasonable precautions to protect your devices. This does not reduce our responsibility to take reasonable security measures in relation to the Website.

You are not responsible for loss caused by our failure to provide the Website with reasonable care and skill or to take reasonable security measures.

We may update these Terms where reasonably necessary to reflect: changes to the Website or its functionality; changes in applicable law, regulation or regulatory guidance; security, technical or operational requirements; or changes to our business structure or the third parties we use.

We will post the updated Terms on the Website and state the date on which they were last updated. Changes that do not materially affect your rights may take effect when they are posted.

If a change materially and adversely affects registered users, we will give reasonable advance notice by email or through a prominent notice on the Website, unless the change must take effect sooner for legal, regulatory or security reasons.

Where a change materially and adversely affects a free account-based feature, the notice will explain the effect of the change and any steps available to you, including closing the account before the change takes effect.

The revised Terms will apply from the date stated in the notice. If you do not agree to them, you may stop using the Website and close your account before they take effect.

Changes affecting a paid Club membership or another paid service will be governed by the applicable additional terms.

If something goes wrong with the Website or a service provided by us, please tell us first so that we can try to put it right. If your complaint concerns merchandise or live-event tickets purchased directly from Teemill, Fane or another ticketing partner, please also use the contact route in that supplier’s terms. Email [email protected], or write to us at RAJCLOTH CONNECTIONS LIMITED, 15-17 Church Street, Stourbridge, West Midlands, United Kingdom, DY8 1LU. We will acknowledge your complaint and aim to provide a substantive response within a reasonable period, taking account of its nature and complexity.

If an alternative dispute resolution scheme is available and applicable to your complaint, we will provide the information we are required to provide by law.

You may also bring court proceedings in accordance with the governing law and jurisdiction section below.

Questions or complaints about how we use personal information should be sent to [email protected] and will be handled under the data protection complaints procedure described in our Privacy Policy. Further information, including your right to complain to the Information Commissioner’s Office, is set out in that policy.

These Terms are governed by the law of England and Wales. If you are a consumer resident in another part of the United Kingdom, you will also retain the benefit of any mandatory protections available to you under the law of that part of the United Kingdom.

The courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you live. If you live outside the United Kingdom, nothing in these Terms deprives you of any mandatory right to bring proceedings in your country of residence.

Entire agreement

These Terms and any additional terms expressly applicable to a particular Website feature set out the agreement between you and us concerning your use of that feature. Nothing in this clause excludes or limits liability for fraud or fraudulent misrepresentation or affects any rights you have in relation to information that the law treats as forming part of our contract with you.

Severability

If any provision of these Terms is held to be unlawful, invalid or unenforceable, the remaining provisions continue in full force and effect.

Waiver

If we delay in enforcing any provision of these Terms, that does not prevent us from enforcing it later.

No partnership or agency

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us.

Assignment

You may not transfer your rights or obligations under these Terms without our prior written agreement.

We may transfer our rights and obligations under these Terms to another organisation, for example in connection with a reorganisation, sale or transfer of our business. We will notify registered users if this happens. A transfer will not reduce your rights under these Terms. If it materially and adversely affects you, you may close your account and stop using the Website.

Notices

We may send service-related communications to the email address associated with your account or display messages through the Website. Any formal notice required under separate terms for a paid product or service will be given in accordance with those terms.

Language

These Terms are written in English. If we provide a translation, it is for convenience only and the English version prevails.

Third-party rights

These Terms are between you and us. No other person has any right to enforce any of these Terms.

The Amol Rajan Connection Club (the “Club”) is operated by RAJCLOTH CONNECTIONS LIMITED (“we”, “us” or “our”), a company registered in England and Wales under company number 11721998, with its registered office at 15-17 Church Street, Stourbridge, West Midlands, United Kingdom, DY8 1LU.

These Club Membership Terms (the “Terms”) govern your paid Club membership and the membership benefits you purchase. The information about your selected tier shown at checkout and in your membership confirmation also forms part of your agreement with us. The Website Terms of Use apply to your use of the Website. Our Privacy Policy and Cookie Policy explain how we handle personal information and cookies.

When you submit an order, you are making an offer to purchase the membership shown at checkout. We will acknowledge receipt of your order, but that acknowledgement does not itself mean that we have accepted it. Your membership contract with us is formed when we send you a membership confirmation accepting your order. If we cannot accept your order, for example because a membership is unavailable, payment has not been authorised or you do not satisfy an eligibility requirement, we will tell you and will not charge you or will refund any amount already taken.

Your membership confirmation and the information shown at checkout form part of your agreement with us. If there is any inconsistency, the checkout information and membership confirmation prevail in relation to the tier, price, billing period and specific benefits you purchased, except where information provided to you before you entered into the contract is treated by law as forming part of the contract. These Terms prevail over the Website Terms in relation to paid membership. Event-specific, competition-specific or promotion-specific terms apply in addition to these Terms only to the relevant event, competition or promotion. Nothing in this clause permits information required by law to be omitted from the checkout journey.

We currently use beehiiv to provide parts of the Club and Stripe to process payments. We may change platform provider, but will take reasonable steps to preserve access to the membership benefits you have purchased. We do not store your full payment-card details.

Merchandise and separately purchased event tickets may be sold by third-party suppliers identified at the relevant checkout, under their own sale terms. Where a ticket, discount or other benefit is included in your membership, we remain responsible for providing that membership benefit in accordance with these Terms, although a third party may administer booking, fulfilment or entry.

You can contact us by email at [email protected] or by post at 15-17 Church Street, Stourbridge, West Midlands, United Kingdom, DY8 1LU. Privacy enquiries should be sent to [email protected].

Paid membership is available only to individuals aged 18 or over who are legally able to enter into a contract. To join, you must provide accurate and current information, accept these Terms and provide a valid payment method. Your membership is personal to you and may not be shared or transferred. You are responsible for keeping your login details confidential and should tell us promptly if you believe your account has been accessed without permission.

Where a membership tier or discounted membership rate is available only to current students, you must satisfy the eligibility criteria displayed before you place your order and provide any information reasonably requested to verify your status.

Student membership

We may ask you to verify your student status when you join and periodically while you remain on a student membership or discounted student rate. We will explain the applicable eligibility criteria and verification method before purchase. If you cease to satisfy those criteria, the student rate may cease from your next renewal, but we will tell you in advance and explain the price that will then apply and how to cancel. We will not impose a retrospective charge unless the possibility of that charge, and the basis on which it would be calculated, were clearly explained before purchase and the charge is fair and permitted by law.

The benefits included in your membership are those clearly described for your selected tier at checkout and in your membership confirmation. A feature described clearly as “planned”, “in development” or “coming soon” is not guaranteed to be available from the date you join. Before you subscribe, we will identify any such feature and, where reasonably possible, its expected availability. We will not describe a feature as included in a paid tier unless we have a reasonable basis for expecting to provide it. If a planned feature forms a material part of the membership proposition and is materially delayed or withdrawn, we will provide any remedy required by law. Any indicative launch date for a planned feature is an estimate only, unless we expressly state that it is contractually guaranteed. Planned features will be identified separately from benefits available when you join.

Before you purchase, the tier description will identify the material benefits included in your selected membership, including any applicable frequency, quantity, eligibility criterion, booking window, claim deadline or material limitation. General information, promotional statements and descriptions of our ambitions for the Club do not alter the specific benefits shown at checkout and in your membership confirmation.

Any statement about a membership benefit made on the membership sales page or during the checkout process will form part of the membership contract where the law treats that information as binding. Nothing in these Terms excludes or limits any right you have where a membership or benefit does not conform to information that we provided before you entered into the contract.

Changing tier

You may upgrade or downgrade where we make that option available. Before you confirm the change, we will explain:

• the price, billing, renewal and benefit changes;

• when the change will take effect;

• whether any credit, additional payment or new billing date applies; and

• whether the change varies your existing membership or creates a new membership contract.

  Any statutory cancellation right will apply to the changed arrangement where the law provides one. A downgrade will not reduce benefits already paid for during the current billing period unless you expressly agree otherwise.

Prices are shown in pounds sterling and include VAT where applicable. Before you subscribe, we will tell you the total price, billing period, whether membership renews automatically, and the date and amount of the first renewal. If you choose a recurring plan, it renews monthly or annually, as shown at checkout, until you cancel. For a recurring plan, you authorise us to charge the payment method selected at checkout for the amount and at the frequency disclosed before purchase, subject to any price change made in accordance with these Terms. We will provide any renewal reminder required by law and will clearly explain the renewal date, renewal price and available cancellation method.

Failed payments

If payment cannot be collected, we will tell you and give you a reasonable opportunity to provide a valid payment method. We may suspend paid benefits while an amount remains outstanding and may end membership if the overdue amount remains unpaid after the deadline specified in our notice.

Price changes

We may increase the price of a recurring membership to reflect increases in our operating costs, changes in taxes or law, changes to the services or benefits included in the membership, or other objectively justified changes affecting the cost or value of the membership. We will give you at least 30 days’ notice, explaining the new price and when it will apply. The increase will not affect a billing period already paid for. You may cancel before the increase takes effect, in which case your membership will end at the end of the current paid billing period.

Piña Colada one-off membership

Piña Colada membership is purchased through a single, one-off payment and does not renew. Subject to these Terms, it gives you access to the core benefits identified as Piña Colada core benefits at checkout and in your membership confirmation for as long as we continue to operate the Club as a membership service. It is not a membership for the lifetime of the member, Amol Rajan, any company or any other individual.

We may make reasonable changes to Piña Colada membership in accordance with section 6, but we will not discontinue that membership or remove or materially reduce a substantial part of its core benefits merely because we decide to stop selling the tier to new members.

If we permanently close the Club, end Piña Colada membership for existing members, or remove or materially reduce a substantial part of its core benefits other than in accordance with section 6, we will provide an appropriate remedy. Depending on the circumstances, this may include continued access to substantially equivalent benefits, a reasonable replacement benefit or a partial refund.

In determining any partial refund, we will take account of the price paid, the length of time for which membership was provided, the nature and reasonable value of the benefits already received and the nature and value of the benefits that can no longer be provided. The remedy will be fair and proportionate and will not affect any greater remedy required by law.

Before you place your order, we will provide the information required by law about the membership, price, billing and renewal arrangements, duration, cancellation rights, functionality and relevant compatibility or interoperability information. Please check that information and your order carefully before submitting it.

The confirmation will include a copy of these Terms, or reproduce them in a form which you can retain unchanged, identify the membership purchased and explain how to cancel.
The checkout process will tell you when access to the membership and its benefits will begin. If you ask us to begin providing membership services during the 14-day cancellation period, we will record that request. Where the membership includes digital content to be supplied immediately, we will obtain any separate consent and acknowledgement required by law before making that digital content available.

Your 14-day right to cancel

If you are a consumer, you have 14 days from the day you enter into the membership contract to change your mind and cancel.

If you expressly ask us to begin supplying membership services during the 14-day cancellation period and then cancel during that period, we may deduct from your refund a proportionate amount for services supplied before you told us that you wished to cancel, but only where the statutory conditions for that deduction have been met.

Where the membership includes digital content supplied other than on a tangible medium, any loss of the cancellation right in relation to that digital content will apply only if, before supply begins, you have given any express consent and acknowledgement required by law and we have provided the required confirmation.

If you do not ask us to begin supplying membership services during the cancellation period, we will not begin supplying those services until that period has ended. If we nevertheless begin supply without the request or information required by law, we will not make a deduction that the law does not permit.

To cancel during the 14-day period, email [email protected] or use the cancellation route in your account. You may use the model cancellation form below, but do not have to. We will make any refund due to the original payment method without undue delay and no later than 14 days after you tell us clearly that you are cancelling, subject to any lawful deduction for membership services supplied at your express request before cancellation and any lawful consequence of digital content having been supplied with the required consent and acknowledgement.

Cancelling later

You may cancel through your account or by contacting us at [email protected]. Cancellation stops future renewals and takes effect at the end of the current paid billing period. You will retain access until then.

We will not charge you for a new billing period where you have completed the cancellation process before the renewal payment is taken. If a payment is taken after an effective cancellation because of an error by us or our payment provider, we will refund it.

If you joined online, we will provide an online cancellation method that is straightforward to find and use. We will not require you to use a more burdensome cancellation method than is reasonably necessary to identify your account and process the cancellation.

Deleting or closing an account does not necessarily cancel a recurring payment arrangement unless the account journey expressly confirms that both actions will occur. You should use the cancellation route described above to ensure that future renewals are stopped.

We will acknowledge a cancellation request and confirm the date on which paid access and future charges will end.

Because Piña Colada membership does not renew, cancelling it after any applicable statutory cancellation period does not generate a refund merely because you no longer wish to use the membership. This does not affect any right to a remedy where the membership is not supplied as agreed or any other statutory right.

Refunds and statutory rights

Except where a statutory or other express refund right applies, we do not provide refunds or credits for partial membership periods or unused benefits. Nothing in these Terms affects your statutory rights, including rights where digital content or services are faulty, misdescribed or not supplied with reasonable care and skill.

If we end your membership for a reason that is not your fault, we will refund the unused part of any fee paid in advance. If we end it because of your material breach, fraud or unlawful activity, we may withhold a refund only to the extent fair and lawful, taking account of benefits already received.

We may make reasonable changes to the Club or these Terms where necessary to reflect changes in law, regulation, security or technology; changes to third-party platforms on which the Club depends; improvements or additions to the Club; or changes in operating costs that make the existing service unsustainable. Any change must be proportionate to the reason for making it. We will not use this provision to make a change materially different from what you agreed to purchase without giving reasonable notice and, where the change disadvantages you, an appropriate right to cancel and receive a proportionate refund for any affected prepaid period. We will give at least 30 days’ notice of a material change unless a shorter period is required for legal, regulatory or urgent security reasons.

We will not remove or materially reduce a core benefit during a period for which you have already paid without providing an appropriate remedy, unless the change is necessary to comply with law or address an urgent security or safety issue and no reasonable alternative is available.

Ticket priority

Priority access gives eligible members an earlier opportunity to buy tickets.Depending on your tier, the benefit may consist of an advance purchase window, access to a member allocation or earlier notification that tickets are available. The benefit applying to your tier will be identified before purchase and in your membership confirmation.It does not guarantee availability, a particular seat, ticket category, price or admission. Purchases are subject to availability, venue capacity and event-specific terms.

ARC Live ticket benefit

Where your membership confirmation includes access to the ARC Live member ticket allocation, you will have an opportunity to claim one standard ticket from a limited member allocation by the stated deadline. Tickets are not guaranteed and are available on a first-come, first-served basis, subject to availability, venue capacity and compliance with the notified claim process. The benefit is personal and non-transferable unless we permit otherwise.If an included event benefit is cancelled or materially changed, or we fail to provide a ticket that you have successfully claimed, we will offer any remedy required by law and explain any reasonable alternative.If any unavoidable booking, administration or delivery charge is payable in order to claim the ticket, this will be stated clearly in the description of the membership benefit before you subscribe and repeated before you complete the claim process.

Meet-and-greets and recognition

Where a meet-and-greet or recognition benefit is included in your membership confirmation, we will provide the benefit as described there, subject to reasonable scheduling, venue, security and safeguarding requirements. If the named participant becomes unavailable, we will offer an alternative date or, where that is not reasonably possible, a comparable benefit or other appropriate remedy.Eligible members may choose to have an approved name displayed in specified credits or Website listings. They may withdraw that choice for future editions or displays at any time, although it may not be possible to remove a name from material already published or distributed.Choosing not to receive public recognition will not affect any other membership benefit. Where a recognition benefit is available, the sign-up or account flow will allow the member to make a separate, affirmative choice about publication of their name.

Merchandise discounts

Where your membership includes a merchandise discount, the applicable discount, eligible products, exclusions, duration and redemption method will be described before purchase or in the benefit information made available to you. Unless expressly stated otherwise, discounts do not apply to delivery charges, cannot be exchanged for cash and cannot be combined with another offer. A separate merchandise purchase may be made from the supplier identified at checkout under that supplier’s sale terms. Our responsibility for making the membership discount available is not affected by the supplier’s responsibility for the separate merchandise sale.

We will not materially reduce the percentage or scope of a merchandise discount identified as a core benefit during a period for which you have already paid without providing an appropriate remedy. We may make reasonable changes to eligible products or exclusions where necessary to reflect stock availability, supplier changes, legal requirements or changes to the merchandise range, provided that the overall value of the benefit is not materially reduced without an appropriate remedy.

Further information is in our Privacy Policy.

Membership and Club content are for your personal, non-commercial use. You must not share paid access, reproduce or distribute paid content, circumvent access controls, interfere with the Club, use automated extraction tools without permission, or use the Club or its content unlawfully.

Community features

If community features are made available as part of your membership, you must comply with the community standards set out in the Website Terms. We may remove content or restrict access where reasonably necessary to enforce those standards, protect users or comply with law. Unless legally prevented, we will explain a moderation decision affecting you and you may ask us to review it by emailing [email protected].

We may suspend or end your membership if you materially breach these Terms, fail to pay an amount properly due, share access without permission, or if we reasonably suspect fraud, abuse or unlawful activity or are required to act by law. Unless the issue is serious, urgent or incapable of being remedied, or we are legally prevented from doing so, we will explain the problem and give you a reasonable opportunity to put it right before acting. Any suspension or termination will be proportionate to the circumstances. You may ask us to review a decision by emailing [email protected].

If we decide to close the Club, we will give members as much advance notice as is reasonably practicable. We will refund any amount paid for a recurring membership period falling after the closure date and provide any further remedy required under these Terms or by law. The separate provisions concerning Piña Colada membership in section 4 will apply to members of that tier.

The Club, its content, branding and functionality (excluding member content) belong to us or our licensors and are protected by intellectual property laws. You receive only the personal use right described in these Terms. If you believe Club content infringes your rights, contact [email protected] with sufficient details for us to investigate.

Nothing in these Terms affects your statutory consumer rights. Club content is provided for general information and entertainment and is not professional, medical, legal, financial or other specialist advice.

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable or for business losses suffered by a consumer using membership for commercial purposes. We are not responsible for a breach of a separate contract between you and an independent supplier, such as a contract under which that supplier sells merchandise or event tickets directly to you. However, this does not limit our responsibility for providing a discount, ticket entitlement, priority window or other benefit that we promised as part of your membership, even where an independent supplier administers or fulfils that benefit.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.

Our Privacy Policy and Cookie Policy explain how we use personal information and cookies. We may send communications reasonably necessary to administer your account, payments and membership. We will send direct marketing only where permitted by law, and you can opt out of marketing at any time.

We are not liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control. Such causes include, but are not limited to, failure of public or private telecommunications networks, power failure, industrial action, civil unrest, fire, flood, storms, earthquakes, other natural disasters, acts of terrorism, and acts of government. We will take reasonable steps to minimise the effect of the event, resume performance when reasonably possible and tell you if the disruption is likely to have a material effect on your membership. If a material benefit cannot be provided for a prolonged period, we will provide any cancellation or refund remedy required by law.

Please send complaints to [email protected]. We will acknowledge and investigate your complaint within a reasonable time and keep you informed. Our final response will provide any information about alternative dispute resolution that we are required by law to provide. If we agree or are required to use an alternative dispute resolution procedure, we will identify the relevant approved provider and explain how to access it.

If your complaint concerns how we have used your personal information, please contact [email protected]. Data protection complaints will be handled under the procedure described in our Privacy Policy.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over any such dispute or claim. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of that part of the United Kingdom. If you are a consumer resident outside the United Kingdom, nothing in these Terms affects any mandatory consumer protection rights, or right to bring proceedings locally, that the law of your country of residence gives you.

If any provision is unlawful or unenforceable, the remaining provisions continue to apply. A delay in enforcing a provision does not waive it. You may not transfer your membership without our consent. We may transfer our rights and obligations to another organisation, but will tell you in advance if we do so. The transfer will not reduce your rights under these Terms. If it would materially disadvantage you, you may cancel and receive a refund for any affected prepaid period. These Terms are between you and us; no other person may enforce them.

You may use this form to cancel the contract, but you do not have to use it. You may instead tell us clearly that you wish to cancel by emailing [email protected] or using the cancellation route in your account.

Model cancellation form

To: RAJCLOTH CONNECTIONS LIMITED, 15-17 Church Street, Stourbridge, West Midlands, United Kingdom, DY8 1LU

Email: [email protected]

I/We hereby give notice that I/We cancel my/our contract for the following membership:

Membership or tier:

Membership order or account email address:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is sent on paper:

Date: